Monthly Archives: July 2016

How You Can Be Screwed By American Airlines – Seven Ways From Sunday!

By Bill Oakey – July 26, 2016

When I travel by air, I almost always fly Southwest. So, I was horrified to learn about the boarding trap that American Airlines can snare passengers in. I was coming back from Albany to Austin on July 18th. I had to change planes in Charlotte, North Carolina. The flight out of Albany got rerouted because of thunderstorms. This caused a delay of about 45 minutes.

About halfway to North Carolina, I asked a flight attendant about my connecting flight to Austin. I wanted to know if the airline coordinates arriving passengers with departing flights, to ensure that you don’t miss your connection. I would not expect them to hold outgoing flights for half an hour or 45 minutes. But I was hoping that passengers who arrived in the terminal before their connecting flights took off would be allowed to board those flights within a reasonable time frame. In my case, the fight to Austin was the last one of the day. So, delaying it for a few minutes would not cause a chain reaction affecting any subsequent flights.

The flight attendant’s response to my question was brief and blunt. “You are on your own,” she told me. “Connecting flights are not coordinated these days.” She agreed to try to obtain the gate number for my flight to Austin. Then she offered me one positive concession. “If you miss your flight and have to stay overnight, we will give you a free hotel room.”

As our flight to Charlotte neared its end, I nervously started checking my watch. We hovered above the city lights below for what seemed like an eternity. When they finally announced that they were going to make their final descent and land, we were 20 minutes away from my Austin flight’s boarding time. The passenger sitting next to me knew the Charlotte airport well. He said I could make the run to my departing gate in about 5 minutes. I was sitting close to the front of the plane, so I knew I could exit quickly.

I arrived at the departure gate completely out of breath and plunked my boarding pass down on the counter. “Austin is gone,” the man said. Just like that – gone. I could see by my watch that it was precisely three minutes past the scheduled departure time. I could see the gate attendant’s fingers zipping across his computer keyboard.  “The next flight to Austin is at 7:00 tomorrow morning,” he announced to me and a couple of other stunned passengers who stood next to me. “I’ll see what kind of accommodations we can arrange,” he explained.

I told him that I had been promised a complimentary hotel room. From that point forward, everything went from bad to worse. They don’t give free hotel rooms if the flight delay is weather-related. I was told that I would get a discounted room, and that “most of the hotels offer free shuttle service.”

I was given a slip of paper with a 1-800 phone number for a third-party “stranded airline passenger service.” After going through several menus and waiting on hold, I was informed that all of the hotels close to the airport were full. The nearest available room was seven miles away at a Holiday Inn. They have no shuttle service, so I would have to pay for a taxi to get there.

This all happened on a Monday night. If it had been a weekend, I hate to think how far away I would have had to go, and at what cost. The Holiday Inn provided me with three and a half hours of sleep for $106.00, including taxes. The cab fare was a fixed rate of $25 each way, not including tips. There was no restaurant open in the hotel for breakfast the next morning. I had to be ready for the cab at 4:30 AM.

As frustrated and furious as I was at American Airlines, the situation could have been even worse. I found out that they have an iron-fisted, arbitrary policy about letting passengers with boarding passes get through the gate and onto a plane. They allow people to board up until 10 minutes before the departure time. Then they shut the door. If any breathless passengers arrive at the gate 2 seconds after the door is shut, they are simply screwed. They get to watch their plane sit for 9 minutes and 58 seconds, and then soar into the clouds without them. A fellow traveler told me that he got stuck exactly that way with 45 other people headed for Austin. Even though all of their seats were available and the plane was still sitting at the gate, American Airlines refused to let any of them board. They were all given the choice of sleeping at the airport or paying for a hotel room and two-way taxi fare.

This policy obviously suits the airline just fine. The more planes that arrive and depart on schedule, the better for their profits. The policy applies to all flights under all circumstances. No consideration is given for good weather conditions that might allow a pilot to make up the lost time. The arriving and departure gates for connecting flights could be right next to each other. Or, the departing flight could be the last one of the day, with no risk of compounding delays. Despite all of the expense and inconvenience to thousands of passengers every week, American’s CEO probably sleeps comfortably every night. He knows that every penny of profit is protected to the maximum extent possible. Including whatever cut they take from the third-party vendors who arrange hotel rooms for the stranded passengers. And sure enough, Bloomberg reported last January that American earned record profits in 2015.

While searching online for more information about American and their despicable policies, I discovered something else equally disgusting. Back in March, the Washington Post reported that passengers can get screwed by another boarding policy, even before the first part of their trip begins. Suppose that you could not download your boarding pass onto a computer or your phone before you arrived at the airport. Maybe you had to leave in a hurry after a meeting. Or maybe you couldn’t get your mobile Internet connection to work. American has a weird policy that no new boarding passes can be generated once the clock reaches 30 minutes before your departure time. So, you could be at the security checkpoint, standing at a boarding pass kiosk. If it’s less than 30 minutes before your departure time, congratulations! You lose your seat and your flight. No one can issue you a boarding pass because “the system” cannot handle it. If it’s late in the evening, you’ll get to spend the night. Won’t that be fun?


At 5:00 AM on Tuesday July 18th, I sat at my gate at the airport in Charlotte. Finally, I would be going home to Austin. In the next row over, I noticed a woman huddled in a blanket, waiting for the same flight as mine. She had spent the entire night sitting upright in her chair. Suddenly, the image of another person in another chair crept across my mind. I was thinking of the CEO of American Airlines. He was probably basking on the beach at one of his vacation homes on the other side of the world. I imagined him sipping a drink while nervously checking his watch, just as I had done the night before as my flight came in to Charlotte. Only the CEO’s anxiety would be a little bit different from mine. He would be stressed by an upcoming decision by the board of directors. Would they or would they not approve his $2 million bonus for delivering another solid year of record profits?


Musical Accompaniment for This Blog Posting:

  1. “The Biggest Airport In the World” – Moe Bandy,
  2. “L.A. International Airport” – Susan Raye,
  3. “The Great Airplane Strike” – Paul Revere & the Raiders
  4. “Leaving On a Jet Plane” – Peter, Paul & Mary
  5. “Ebony Eyes” – The Everly Brothers
  6. “Outbound Plane” – Suzy Bogguss
  7. “Trains And Boats And Planes” – Dionne Warwick
  8. “Next Plane Out” – Celine Dion
  9. “Airplane” – Indigo Girls
  10. “Come Fly With Me” – Frank Sinatra

Revised Texas School Finance Reform Proposal

By Bill Oakey – July 13, 2016

For the past few months I have been working with AISD and other interested parties on a proposal to reform the Texas school finance system. The current “Robin Hood” system that recaptures funds from “property rich” school districts and distributes those funds to “property poor” school districts is badly flawed. The Texas Supreme Court acknowledged that fact, even while issuing its ruling that the controversial funding plan is legal under the Texas Constitution.

My original reform proposal served a valid purpose in starting a conversation with AISD  officials. I never expected to hit the ball out of the park on the firs try. But thanks to the gracious help, encouragement and input from Kendall Pace, President of the AISD Board of Trustees, I now have a revised proposal that is ready to present to the Texas Legislature.

Without some type of meaningful reform, the Austin Independent School District stands to lose hundreds of millions of dollars over the coming years. One estimate shows that AISD’s recapture payment to the State would skyrocket from $181 million to $445 million over a three-year period. Our community simply cannot sustain that level of accelerating financial loss. Austin pays more into the “Robin Hood” system than any other school district in the entire state.

Here Is the Revised Proposal

1. Keep the existing geographic boundaries for calculating the “property rich” and “property poor” school districts across the state.

2. One important fact should be fundamental to the reform discussion. The school districts classified as primarily “property rich” may have a large number of students living in poverty. The school districts classified as primarily “property poor” may have some number of students living above the poverty line.

3. The State could set up a clear and fair method for calculating an offset for the students within the “property rich” districts who qualify as living in poverty. This offset could be subtracted from the recapture amount that the school district sends back to the State.

4. The offset could be as simple as a fixed dollar amount per student classified as living in poverty.

5. If there are easily definable variables that should be applied to the per-student-in-poverty calculation, those could be factored into the funding formula.

6. Conversely, if there are students living above the poverty line in the school districts classified as primarily “property poor,” then another offset could be applied to equalize the funding formula for those districts.

The purpose of this proposal is to build more equity into the recapture and redistribution system. There is probably no method available that everyone would characterize as perfect. Historically, the Texas school finance system has been viewed by many as overly complicated. Battles have been fought on the floor of both houses in the Legislature and in the State court system for far too long. Others who understand school finance much better than I may find ways to improve my proposal, or perhaps consider another plan that works better. But here’s hoping that Austin students and teachers, as well as our local taxpayers will emerge from the upcoming Legislative session with a much better system than we have today.

Before I leave this reform discussion, let me put the issue into a human perspective that I hope everyone reading this will appreciate. I do not have any children in the Austin schools. But my sister and my nephew have both worked as teachers, and my uncle Joe Oakey was the Commissioner of Education for the State of Vermont. My heart and my spirits were uplifted on the evening of this past May 23rd. On that date, I went to the AISD board meeting to speak during Public Communications. This happened to be the occasion for a large number of students to receive their annual achievement awards. I have a permanent memory of the smiles from those students and the proud looks on their parents’ faces.

Before the meeting, we all stood and recited the Pledge of Allegiance to the flag. For a few brief moments, I remembered what it was like to be a kid in school once again. We should all keep in mind that school funding is not just about courts, judges, Legislators and piles of papers and statistics. None of us would have any of the skills and talents that we try to use today unless the people who came before us really cared about the value of a good education. Let’s all try to come together and make the same thing happen for future generations of children in Texas.

My First Grade Class Picture

My First Grade Class Picture

Will Capital Metro Ever Improve Their Bus Service?

By Bill Oakey – July 12, 2016

Almost on a daily basis, I get pieces of mail intended for car drivers – special offers on auto insurance, credit union offers for low-cost car loans, even actual ignition keys. I’m supposed to take the ignition key to a car dealership to enter a contest. If I put the key in and the car starts up, it’s mine to keep and I can drive it off the lot. Now, that would make an interesting video advertisement for sure – me crashing a brand new car!

So, here’s the bottom line folks. Not everybody can drive a car, because of a wide variety of disabilities. Some people cannot afford their own car. And others have aged beyond the point where it is safe for them to drive. Some prefer to take the bus to work even if they do own a car. For all of those reasons, we need a good bus system that serves our entire community. But Capital Metro has actually gone backwards instead of forward in the direction of an adequate system.

A Mobility Adventure With An Affordability Twist

A couple of months ago, I stopped into a local business to take care of an errand. I had taken the bus to the doctor for a physical exam. That meant I was pretty darned hungry for a late breakfast, since you have to fast before such an exam. I asked the person behind the counter where the nearest breakfast restaurant was. They suggested Dan’s Hamburgers. “It’s right close by, just north of here on this side of Lamar,” I was told.

So, I walked about two blocks east to 4800 North Lamar. I turned left and headed up the sidewalk. I got to end of the first block and assumed that Dan’s Hamburgers was probably in the next block, or perhaps the one after that. But I was in for a rude surprise. It turned about to be a very long hike. I asked several people how close it was, and they just kept telling me to keep going.

By this time I had already figured out what the problem was. The guy who told me that Dan’s Hamburgers was “right close by” must have assumed that I would get into a car and quickly zip over there. The long, eight-block hike would have taken less than five minutes in a car. During the entire walk, two happy thoughts kept running through my mind. One, I believed that the breakfast would be well worth waiting for. And two, it was comforting to know that the #1 North Lamar bus runs every 11-12 minutes. At least I would have a short wait as soon as I finished breakfast.

OK, Breakfast Is Done. Now I’m Sitting At the Nearest Bus Stop

As it turns out, I had not ridden the North Lamar bus in the last couple of years. After several minutes went by, reality began to set in. Even before I looked up the schedule, I remembered something bad. North Lamar and Burnet Road are the two busiest routes in the Capital Metro system. In 2014, they thought they had created a wonderful solution by putting in those gigantic, double-sized buses – MetroRapid they are called. They have accordions on them to help navigate turns.

Those giant buses are exactly twice as expensive to ride as the regular ones. And they are “express buses,” which means that they will get you across town faster because they make much fewer stops. But here’s the bad news for the huge number of regular bus riders. When the giant buses went into service, Capital Metro more than doubled the waiting time for the regular buses. And besides that, there may not be a “giant bus stop” anywhere near where you happen to be when you need a bus.

That convenient, every-11-to-12-minute service up and down North Lamar to Guadalupe, past  U.T. into downtown that we enjoyed for 25 or 30 years no longer exists. It has been stretched into 26 minutes. So, if you throw in Murphy’s law, the last bus at my stop probably came about 14 seconds before I walked out of Dan’s Hamburgers. I was in for quite a long wait. Imagine trying to endure that in July, with blistering 100-degree heat and stifling humidity.

The Man With the Bright Red Book In His Lap

I didn’t have to wait long for some human companionship. A quiet, neatly dressed guy pulling a small overnight suitcase on rollers plopped down on the seat next to me. At first, I didn’t say anything to him. I couldn’t help but notice the bright red book in his lap. I could read the title quite clearly. Then I looked at my watch. The vast majority of those 26 minutes were still out there to be counted. So, I figured I might as well take a chance and start a conversation.

“Is that a Holy Bible?” I asked, even though I already knew the answer.

“Why, yes, it certainly is!” the guy responded, as his face lit up with eager anticipation.

There was something about him that made me think he was not going to pound me into submission if I did not succumb to everything he had to offer. He appeared to be a calm and gentle soul, and Indeed he was. He briefly explained that he had learned all of life’s bitter lessons. He would never use drugs or alcohol again. And above all, he was certainly never going back to prison. When the bus finally came, I was grateful for the time-passing conversation.

Will Austin’s “Year of Mobility” Include Expansion and Improvements to Capital Metro’s Bus Service?

Ever since the defeat of the wildly expensive “urban rail” bonds in 2014, I have been waiting for an announcement about improved bus service. Jeff Travillion, the winner of the Democratic primary for Travis County Commissioner, campaigned on that issue. Many neighborhoods in both northeast and southeast Travis County have no bus service at all, not even with 26 minute wait times. And just for the record, there are other busy routes inside the city that have longer waits than 26 minutes. The regular, non-accordion #3 Burnet/Manchaca bus runs in 30-35 minute intervals on weekdays.

How Does Capital Metro’s Official “2020 Plan” Line Up With What They Actually Did to the Bus Service?

In the case of the busy #1 North Lamar Route, the official “Capital Metro 2020 Plan,” published in January 2010, contained a promise that they clearly failed to keep. In Chapter 5, “Service Recommendations,” Page 5-14, you will find these statements:

“Frequency on Route 1 should be improved to account for the deletion of service on Route 1L. Route 1 should be classified as a future ‘Frequent Service’ Route. Route 101 will be converted to a MetroRapid Bus Rapid Transit line. The alignment of the MetroRapid line is identical to the alignment of Route 101, although the number of stops will be reduced.”

The situation only got worse after the official plan was published. Instead of improving the service on Route !, they did the exact opposite. Over the next two years, the passengers complained. On January 31, 2014, KUT reported on it in a news story entitled, “Is Capital Metro’s New MetroRapid Service Leaving Bus Riders Behind?” When questioned about the longer wait times and the frustrated passengers, Roberto Gonzalez, Capital Metro’s Manager of Service Planning made another hollow promise: “As for adding back additional Route 1 service, if there’s something that we need to address more permanently, then that’s what we’ll end up doing,” he says. “But it is very early.”

Well, here we are another two years out and the service is still pretty pitiful. I have to wonder how many other major cities would tolerate 25-35 minute wait times on the two busiest bus routes in their systems.

A New “Connections 2025 Plan” Is Currently In Development – And Guess What the Community Survey Reveals…

You can read about the new plan here. The “Community Survey Summary” offers many insights into what people like and dislike most about Capital Metro. Not surprisingly, the results of one survey question jumped out at me.

Question 15, Page 17: “I Would Ride Capital Metro more often if…”

The highest ranking response, at 50% was, “If the buses ran more frequently.” You can You can see the graph here.

Let’s Add Bus Improvements to the Conversation About Transportation Bonds In November

I will be meeting with Travis County Judge Sarah Eckhardt and City Council Member Ann Kitchen to encourage them to support just such a plan. Both of them serve on the Capital Metro Board. I will also bring it up with the Mayor’s staff. With the road bonds set to appear on the November ballot, only the car-driving folks and bicycle riders will have the opportunity for mobility improvements. Large numbers of people on the lower end of Austin’s devastating economic divide remain trapped in a mobility and affordability quagmire.

So, let’s ask our civic leaders to address the needs of citizens who rely on Capital Metro buses to get to and from their destinations. Not only would those improvements help existing bus riders, but they could very well encourage others to start using the bus system and take some cars off the roads. And while we’re at it, let’s push for a network of park and ride facilities too. Instead of relying on another study headed by an outside consultant, we need a real action plan that budgets these improvements and puts them into place. Our leaders need to deliver the results just as predictably as the roadway and bicycle improvements that we will vote on in November.

Then And Now – The Multiplying Wait Times for Regular Capital Metro Buses

  1. 2008 Capital Metro Schedule Book – Look at Route #1L/1M, North Lamar/South Congress, beginning on Page 23. Note that most of the time intervals on weekdays are 11 to 12 minutes apart. Look at Route #3, Burnet/Manchaca, beginning on Page 33. Note that most of the time intervals on weekdays are 20 to 23 minutes apart.
  2. 2016 Capital Metro Schedule Book – Look at Route #1, Metric/South Congress, which includes North Lamar, beginning on Page 33. Note that most of the time intervals on weekdays have increased to 26 minutes apart. Look at Route #3, Burnet/Manchaca, beginning on Page 41. Note that most of the time intervals on weekdays have increased to 30 to 35 minutes apart.

Musical Accompaniment for This Blog Posting:

Walking Songs

  1. “I’m Walking” – Ricky Nelson’s first record, 1957. A bigger hit for Fats Domino
  2. “Walk Right In” – The Rooftop Singers, 1963
  3. “Walk Right Back” – The Everly Brothers, 1961
  4. “I Walk the Line” – Johnny Cash, 1956
  5. “These Boots Are Made for Walking” – Nancy Sinatra, 1966
  6. Walk Like a Man” – The Four Seasons, 1963
  7. “Walking In the Sunshine” – Roger Miller, 1967

Songs About Waiting

  1. “Tired of Waiting for You” – The Kinks, 1965
  2. “I’m Waiting Forever” – Willie Nelson, 1996
  3. “Waiting In the Weeds” – The Eagles, 2007
  4. “Sitting, Waiting, Wishing” – Jack Johnson, 2005
  5. “Right Here Waiting” – Richard Marx, 1989
  6. “Forever” – The Little Dippers (Pseudonym for the Anita Kerr Singers), 1960

Songs for the Man With the Bright Red Book

  1. “The Wild Side of Life” – Hank Thompson, 1951
  2. “Walk On the Wild Side” – Brook Benton, 1962
  3. “The Lord Knows I’m Drinking” – Cal Smith, 1972
  4. “Prisoner’s Song” – Adam Wade, 1962
  5. “In the Jailhouse Now” – Jimmy Wakely, 1957
  6. “I Saw the Light” – Willie Nelson & Leon Russell, 1979
  7. “Down to the River to Pray” – Alison Krauss, 2000
  8. “Me And Jesus” – Tom T. Hall, 1972
  9. “The Baptism of Jesse Taylor” – Johnny Russell, 1973
  10. “Just A Closer Walk With Thee” – Patsy Cline, 1960
  11. “You’ll Never Walk Alone” – The Lettermen, 1965