Will Capital Metro Ever Improve Their Bus Service?

By Bill Oakey – July 12, 2016

Almost on a daily basis, I get pieces of mail intended for car drivers – special offers on auto insurance, credit union offers for low-cost car loans, even actual ignition keys. I’m supposed to take the ignition key to a car dealership to enter a contest. If I put the key in and the car starts up, it’s mine to keep and I can drive it off the lot. Now, that would make an interesting video advertisement for sure – me crashing a brand new car!

So, here’s the bottom line folks. Not everybody can drive a car, because of a wide variety of disabilities. Some people cannot afford their own car. And others have aged beyond the point where it is safe for them to drive. Some prefer to take the bus to work even if they do own a car. For all of those reasons, we need a good bus system that serves our entire community. But Capital Metro has actually gone backwards instead of forward in the direction of an adequate system.

A Mobility Adventure With An Affordability Twist

A couple of months ago, I stopped into a local business to take care of an errand. I had taken the bus to the doctor for a physical exam. That meant I was pretty darned hungry for a late breakfast, since you have to fast before such an exam. I asked the person behind the counter where the nearest breakfast restaurant was. They suggested Dan’s Hamburgers. “It’s right close by, just north of here on this side of Lamar,” I was told.

So, I walked about two blocks east to 4800 North Lamar. I turned left and headed up the sidewalk. I got to end of the first block and assumed that Dan’s Hamburgers was probably in the next block, or perhaps the one after that. But I was in for a rude surprise. It turned about to be a very long hike. I asked several people how close it was, and they just kept telling me to keep going.

By this time I had already figured out what the problem was. The guy who told me that Dan’s Hamburgers was “right close by” must have assumed that I would get into a car and quickly zip over there. The long, eight-block hike would have taken less than five minutes in a car. During the entire walk, two happy thoughts kept running through my mind. One, I believed that the breakfast would be well worth waiting for. And two, it was comforting to know that the #1 North Lamar bus runs every 11-12 minutes. At least I would have a short wait as soon as I finished breakfast.

OK, Breakfast Is Done. Now I’m Sitting At the Nearest Bus Stop

As it turns out, I had not ridden the North Lamar bus in the last couple of years. After several minutes went by, reality began to set in. Even before I looked up the schedule, I remembered something bad. North Lamar and Burnet Road are the two busiest routes in the Capital Metro system. In 2014, they thought they had created a wonderful solution by putting in those gigantic, double-sized buses – MetroRapid they are called. They have accordions on them to help navigate turns.

Those giant buses are exactly twice as expensive to ride as the regular ones. And they are “express buses,” which means that they will get you across town faster because they make much fewer stops. But here’s the bad news for the huge number of regular bus riders. When the giant buses went into service, Capital Metro more than doubled the waiting time for the regular buses. And besides that, there may not be a “giant bus stop” anywhere near where you happen to be when you need a bus.

That convenient, every-11-to-12-minute service up and down North Lamar to Guadalupe, past  U.T. into downtown that we enjoyed for 25 or 30 years no longer exists. It has been stretched into 26 minutes. So, if you throw in Murphy’s law, the last bus at my stop probably came about 14 seconds before I walked out of Dan’s Hamburgers. I was in for quite a long wait. Imagine trying to endure that in July, with blistering 100-degree heat and stifling humidity.

The Man With the Bright Red Book In His Lap

I didn’t have to wait long for some human companionship. A quiet, neatly dressed guy pulling a small overnight suitcase on rollers plopped down on the seat next to me. At first, I didn’t say anything to him. I couldn’t help but notice the bright red book in his lap. I could read the title quite clearly. Then I looked at my watch. The vast majority of those 26 minutes were still out there to be counted. So, I figured I might as well take a chance and start a conversation.

“Is that a Holy Bible?” I asked, even though I already knew the answer.

“Why, yes, it certainly is!” the guy responded, as his face lit up with eager anticipation.

There was something about him that made me think he was not going to pound me into submission if I did not succumb to everything he had to offer. He appeared to be a calm and gentle soul, and Indeed he was. He briefly explained that he had learned all of life’s bitter lessons. He would never use drugs or alcohol again. And above all, he was certainly never going back to prison. When the bus finally came, I was grateful for the time-passing conversation.

Will Austin’s “Year of Mobility” Include Expansion and Improvements to Capital Metro’s Bus Service?

Ever since the defeat of the wildly expensive “urban rail” bonds in 2014, I have been waiting for an announcement about improved bus service. Jeff Travillion, the winner of the Democratic primary for Travis County Commissioner, campaigned on that issue. Many neighborhoods in both northeast and southeast Travis County have no bus service at all, not even with 26 minute wait times. And just for the record, there are other busy routes inside the city that have longer waits than 26 minutes. The regular, non-accordion #3 Burnet/Manchaca bus runs in 30-35 minute intervals on weekdays.

How Does Capital Metro’s Official “2020 Plan” Line Up With What They Actually Did to the Bus Service?

In the case of the busy #1 North Lamar Route, the official “Capital Metro 2020 Plan,” published in January 2010, contained a promise that they clearly failed to keep. In Chapter 5, “Service Recommendations,” Page 5-14, you will find these statements:

“Frequency on Route 1 should be improved to account for the deletion of service on Route 1L. Route 1 should be classified as a future ‘Frequent Service’ Route. Route 101 will be converted to a MetroRapid Bus Rapid Transit line. The alignment of the MetroRapid line is identical to the alignment of Route 101, although the number of stops will be reduced.”

The situation only got worse after the official plan was published. Instead of improving the service on Route !, they did the exact opposite. Over the next two years, the passengers complained. On January 31, 2014, KUT reported on it in a news story entitled, “Is Capital Metro’s New MetroRapid Service Leaving Bus Riders Behind?” When questioned about the longer wait times and the frustrated passengers, Roberto Gonzalez, Capital Metro’s Manager of Service Planning made another hollow promise: “As for adding back additional Route 1 service, if there’s something that we need to address more permanently, then that’s what we’ll end up doing,” he says. “But it is very early.”

Well, here we are another two years out and the service is still pretty pitiful. I have to wonder how many other major cities would tolerate 25-35 minute wait times on the two busiest bus routes in their systems.

A New “Connections 2025 Plan” Is Currently In Development – And Guess What the Community Survey Reveals…

You can read about the new plan here. The “Community Survey Summary” offers many insights into what people like and dislike most about Capital Metro. Not surprisingly, the results of one survey question jumped out at me.

Question 15, Page 17: “I Would Ride Capital Metro more often if…”

The highest ranking response, at 50% was, “If the buses ran more frequently.” You can You can see the graph here.

Let’s Add Bus Improvements to the Conversation About Transportation Bonds In November

I will be meeting with Travis County Judge Sarah Eckhardt and City Council Member Ann Kitchen to encourage them to support just such a plan. Both of them serve on the Capital Metro Board. I will also bring it up with the Mayor’s staff. With the road bonds set to appear on the November ballot, only the car-driving folks and bicycle riders will have the opportunity for mobility improvements. Large numbers of people on the lower end of Austin’s devastating economic divide remain trapped in a mobility and affordability quagmire.

So, let’s ask our civic leaders to address the needs of citizens who rely on Capital Metro buses to get to and from their destinations. Not only would those improvements help existing bus riders, but they could very well encourage others to start using the bus system and take some cars off the roads. And while we’re at it, let’s push for a network of park and ride facilities too. Instead of relying on another study headed by an outside consultant, we need a real action plan that budgets these improvements and puts them into place. Our leaders need to deliver the results just as predictably as the roadway and bicycle improvements that we will vote on in November.

Then And Now – The Multiplying Wait Times for Regular Capital Metro Buses

  1. 2008 Capital Metro Schedule Book – Look at Route #1L/1M, North Lamar/South Congress, beginning on Page 23. Note that most of the time intervals on weekdays are 11 to 12 minutes apart. Look at Route #3, Burnet/Manchaca, beginning on Page 33. Note that most of the time intervals on weekdays are 20 to 23 minutes apart.
  2. 2016 Capital Metro Schedule Book – Look at Route #1, Metric/South Congress, which includes North Lamar, beginning on Page 33. Note that most of the time intervals on weekdays have increased to 26 minutes apart. Look at Route #3, Burnet/Manchaca, beginning on Page 41. Note that most of the time intervals on weekdays have increased to 30 to 35 minutes apart.

Musical Accompaniment for This Blog Posting:

Walking Songs

  1. “I’m Walking” – Ricky Nelson’s first record, 1957. A bigger hit for Fats Domino
  2. “Walk Right In” – The Rooftop Singers, 1963
  3. “Walk Right Back” – The Everly Brothers, 1961
  4. “I Walk the Line” – Johnny Cash, 1956
  5. “These Boots Are Made for Walking” – Nancy Sinatra, 1966
  6. Walk Like a Man” – The Four Seasons, 1963
  7. “Walking In the Sunshine” – Roger Miller, 1967

Songs About Waiting

  1. “Tired of Waiting for You” – The Kinks, 1965
  2. “I’m Waiting Forever” – Willie Nelson, 1996
  3. “Waiting In the Weeds” – The Eagles, 2007
  4. “Sitting, Waiting, Wishing” – Jack Johnson, 2005
  5. “Right Here Waiting” – Richard Marx, 1989
  6. “Forever” – The Little Dippers (Pseudonym for the Anita Kerr Singers), 1960

Songs for the Man With the Bright Red Book

  1. “The Wild Side of Life” – Hank Thompson, 1951
  2. “Walk On the Wild Side” – Brook Benton, 1962
  3. “The Lord Knows I’m Drinking” – Cal Smith, 1972
  4. “Prisoner’s Song” – Adam Wade, 1962
  5. “In the Jailhouse Now” – Jimmy Wakely, 1957
  6. “I Saw the Light” – Willie Nelson & Leon Russell, 1979
  7. “Down to the River to Pray” – Alison Krauss, 2000
  8. “Me And Jesus” – Tom T. Hall, 1972
  9. “The Baptism of Jesse Taylor” – Johnny Russell, 1973
  10. “Just A Closer Walk With Thee” – Patsy Cline, 1960
  11. “You’ll Never Walk Alone” – The Lettermen, 1965
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